Companies
Sem Parar & Caixa Econômica Federal
Type
Mobile and Desktop
Year
2024
The CAIXA Prepaid, a company of the CAIXA group, has established a strategic partnership with Sem Parar. This collaboration aims to provide CAIXA beneficiaries with an electronic sticker that allows automatic payment at tolls, parking lots, gas stations, car washes, and partner drive-thrus, covering the entire Sem Parar network.
Develop a solution without excessive bureaucracy and without frustrations for the user to request their tagCaixa, going through an enrollment process that will validate the Caixa beneficiary's data.
1
DS from Caixa
Use only the library provided by Caixa and comply with its guidelines.
Do not develop any new components.
2
Flowchart
Validate if the user is a beneficiary of Caixa
Request vehicle data
Payment details
Order summary
3
Responsiveness
Responsive journeys for desktop and mobile
4
Analytics
Map tagging points
Create dashboards to monitor the numbers
SCENARIO
The user accesses the online platform to request their tagCaixa. During the subscription process, the system requests personal information to validate whether the user is a Caixa beneficiary, whether they are up to date with their obligations, and whether they are not in default. The aim of the test is to observe how the user interacts with the validation flow and whether they can complete the request intuitively and without difficulties.
TASKS
Access the platform to request the tagCaixa.
Fill in the personal information requested to begin the enrollment process.
Go through data validation, including checking if you are a Caixa beneficiary, if you are in default, and if you are up to date with Caixa.
Successfully complete the enrollment process or identify failures in the validation process.
METRICS
Completion rate
91%
Percentage of users who completed the registration process without difficulties or abandoned the flow.
User satisfaction
4.2
From 0 to 5, the average satisfaction score of users at the end of the enrollment process.
Completion time
2:56
Average time spent by a user to complete the enrollment process from start to final confirmation.
Ease of use
4.3
From 0 to 5, average rating of the clarity of the instructions and validations of the system.
